Can't set up my Charge 4

[Reimer]

Hi,

I have a Charge 4 that I had not used for a while. I was trying to reconnect to my phone today (Android 12.0) and it does not work. The fitbit is fully charged. I downloaded the app today so assume I have the latest version. I get to the stage where you ask the app to connect, it found the fitbit, the fitbit gave a 4 digit pass code, which I entered into the app. It then failed to connect, a message on the app scrolling, telling me to update the app to the latest versioin (Which I had already) Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Reimer. Welcome to the Fitbit Community Forums. I'm sorry to hear about the set up issues with your Charge 4. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[Mitchiii1996]

Hi, I’m experiencing the same issue, is there a solution ? Thank you

[MarreFitbit]

@Mitchiii1996 Welcome to the Fitbit Community Forums. I'm sorry to hear that you're experiencing the same issue. I will do my best to help you with this! 

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why can't I set up my Fitbit device?

[Mitchiii1996]

Thank you for the tips and recommendations, sadly none have resolved my issue, once I’ve entered the 4 digit code on my phone, my fitbit screen keeps showing me the message « download or update fitbit app » and the screen of my phone shows « connecting to Fitbit » undefinately

[Reimer]

Hi, I logged a call, called support (
+44800005470) and they talked me through a lot of things to try and we finally got it to work!


Sent from Outlook for Android<>

[Reimer]

Thanks, the issue got resolved via phone support and all is working fine now!