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Can't set up my Fitbit as it says I already have one

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‎04-04-2019 18:08 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-04-2019 18:08 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I cannot establish an account with my new Fitbit because it says that I have one set up already which I don’t ! I have no idea how to fix this problem.

 

Moderator edit: Updated subject for clarity 

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‎04-04-2019 21:18

‎04-04-2019 21:18

I would make sure you are typing your email correctly

 

I know Sometimes I miss a letter

 

Otherwise contact support use the help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-05-2019 10:36 - edited ‎04-05-2019 10:36

‎04-05-2019 10:36 - edited ‎04-05-2019 10:36

A warm welcome to the Community @Ron53! Thanks for the details that you've mentioned, I'll be happy to help you with the set up process for your Charge 2. 

 

I would like you to make sure that you don't have any other Charge 2 paired to your account. If this is a replacement and your previous tracker is still paired to your account, this is why it's showing you this message. You can confirm this by going to your account. 

 

If you've verified the above but you're still not able to set up your Charge 2, please confirm you have the latest app version and try logging out from your account. 

 

Thanks for your advice @WendyB. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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