Can't set up my new Charge 2

[Hvrijssa]

After an issue with my Charge 2 today I got a new Charge 2 delivered from Fitbit as a replacement, I am trying to set up my new charge 2 but my mobile cannot connect to the new Fitbit. I've already tried all the steps on the help section to no avail. I tried turning bluetooth off and on again, restarting my mobile, I unpaired my old Fitbit, restarted the Fitbit, etc. Even though the screen is lit on the Fitbit my mobile simply can't find it. My mobile is a Samsung Galaxy S8 that was syncing normally with my previous Fitbit. Is there anything else I can try in order for the to connect? Thanks, Pat.

[AlvaroFitbit]

@Hvrijssa Welcome to the Fitbit Community! It's great to have you here!

Let me help you setting up your new Charge 2 and thank you for troubleshooting this issue. Lets try clearing the link between your phone and your device by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
• You can find additional suggestions here.

Let me know how it goes.