Can't set up new Charge 3

[NickDu]

I have a new Charge 3 - my first Fitbit - and I am completely baffled about how to get it set up and working.

I have installed the Fitbit app on my Android phone, but it and the Charge 3 don't seem to want to talk.

I have the Charge 3 plugged in via a USB cable, and it seems to be charging.  The screen is dark most of the time - when I clip the charger on it flashes up the charge level for maybe a second, and then goes dark.

The Fitbit did for a while say that I needed a new version of firmware (on the fitbit, I assume), but now it won't even connect over Bluetooth - the phone offers the Charge 3 as something to connect to via Bt, but it doesn't actually connect.

Help!

[SunsetRunner]

Unlike most bluetooth devices, you do not connect in your phone's bluetooth settings screen. You connect within the Fitbit app. I had the same issue recently when I replaced my phone. Go into the app settings and try setting up the notifications. It should connect eventually.

[NickDu]

Thanks.  Setting up what notifications?

I am conpletely confused by this process - there were no instructions in the box, just a small card saying to install the app, but the app is really confusing.

Are there clear instructions on what to do somewhere?

[jfe]

You need to set up the device from the app. But first of all, you need to set up an account to fitbit.