Can't set up or connect my Charge 3 to the Fitbit App

[LydiaLydia]

I can no longer connect my charge 3 to my Fitbit App. The app finds my tracker and than nothing else happens. I tried everything I can, I even deleted the app and reloaded it and I did a full reset on the tracker. What is going on?? I used to be able to connect. How come he finds my tracker but does not connect at all? Anyone experienced this too?? Help please?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @LydiaLydia. Welcome to the community forums. 

Thank you for the detailed information and thanks for the troubleshooting steps you've tried prior to posting. I'd like to let you know that the set up process can be interrupted by some factors and in order to troubleshoot this, I'd like to recommend visiting the following link: 

Why can't I set up my Fitbit device?

Note that while you have followed some troubleshooting steps, I believe there are additional tips in the link that could help with this situation. Also, if you changed your mobile device or if you're trying to set up your Fitbit device using a new phone, tablet etc. Please remove the Bluetooth connection between your old phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.

*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process.

On a side note, take into consideration that the Fitbit App works well with any mobile device that meets the requirements listed here. 

Hope this helps. 

[SeaSwan]

I've followed all the the troubleshooting,   I haven't changed my phone which it used to work with.  Have had the same problem as the @LydiaLydia

Nothing has worked 

[TandCo]

I'm in the same boat - for the last week.  Charge 3 will not stay "connected" to App/wifi. I have reset, rebooted, removed the app and reinstalled and every single time it tries to sync, I have to do it all over again.  Without a solution asap, I'm done with Fitbit.  It's not helpful to have to forget the device from Bluetooth every single time.

And I'll add - it's not even a year old

Moderator Edit: Merged posts/format/word choice 

[WilsonFitbit]

Hello @SeaSwan, @TandCo. Welcome to the community forums. 

@SeaSwan Thank you for following the suggested troubleshooting steps and thank you for the details. Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

In addition, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. @TandCo I am sorry for the inconvenience and I also appreciate the information and the steps you've followed. I noticed you have reached out to our Support Team but seems that your call got disconnected after they provided some instructions. If you still require further assistance, please make sure to reply back to your case or you can contact them one more time and they will be glad to continue assisting you. 

See you around. 

[LydiaLydia]

I tried everything possible. And my guarantee just finished. So the only thing I can do is not use it and buy me a new watch. 

Moderator edit: format/word choice 

[WilsonFitbit]

@LydiaLydia Thank you for your reply. 

I understand how you are feeling and appreciate the feedback provided. Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

If you haven't contacted our Support Team, you can contact them through chat or over the phone and you can click here to get connected. They will be able to review your case and get back to you with more information. 

See you around.