help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup Charge 2 because there is "No Internet Connection"?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2020 13:24

‎09-22-2020 13:24

I'm trying to "Set up a Device" on my Fitbit app but when I click on "Setup" it says "No Internet Connection". My internet is working. 

 

My phone is a moto e5 and I have a Charge 2. Can someone help me with this problem? I've deleted and reinstalled the app, restarted the phone and restarted the Fitbit. Is there anything else I can do?

 

I haven't used the Fitbit since December and I do have a new internet service provider. Could that be part of the problem? 

Best Answer
Labels:
0 Votes
0 REPLIES 0