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Can't setup Charge 2 with Samsung s9 plus

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‎04-01-2019 09:41 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-01-2019 09:41 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I've recently been given a Fitbit charge 2 and I cannot sync it with my phone I've tried everything I get thr code coming up on the tracker and that's as far as I get then it just goes back to screen can anyone suggest anything thanks 

 

 

Moderator edit: updated subject for clarity

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‎04-01-2019 13:36 - last edited on ‎04-02-2019 11:59 by Fitbit Moderator

‎04-01-2019 13:36 - last edited on ‎04-02-2019 11:59 by Fitbit Moderator

Hi @SunsetRunner. Sorry about the issues you’re dealing with. Your Samsung is on the Supported Devices list. But it needs to be updated to at least Android OS 5.0 or higher. What version is your phone on? 

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‎04-02-2019 12:01

In response to SunsetRunner

‎04-02-2019 12:01

@SunsetRunner  Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with this issue. As @SunsetRunner said your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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