Can't setup my Charge 3 replacement on my iPhone XR

[babygurl48]

I just received my replacement Fitbit 3 and I'm using   my iPhone Xr to set it up. The iPhone was able to locate my tracker but my screen is stuck at "Connecting to Tracker..." - the spinning wheel just keeps spinning. I've tried closing the app and relaunching it but to no avail. Any suggestions???

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @babygurl48, it's nice to see you around the Community Forums. I'm sorry to hear about the difficulties you're having to setup your Charge 3 replacement on your iPhone XR, I understand where your concern is coming from. Thanks for trying to solve this inconvenience prior to contacting us, I'll be glad to help you with this.

If you haven't done so yet, I'd recommend trying the steps below:

1. Remove the old Fitbit device from the Bluetooth settings.

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Setup your Charge 3 as a replacement.

Give this a go and let me know if this time you can successfully link your Charge 3, I'll be around. 😉

[AlexTreacleJenn]

I am having issues connecting my charge 3 with Samsung 9.  Have done all the above and my phone cannot find the charge 3.  Just keeps on saying searching for tracker or make sure the tracker is switched on.  So frustrating 😫 

[MarreFitbit]

Hi there @AlexTreacleJenn, thanks for stopping by in the Community Forums. I'm sorry to hear that your Charge 3 is not connecting to your Samsung 9, I understand why you're feeling frustrated. 

I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[babygurl48]

Hello , it’s not the Samsung it’s my iPhone XR that the the Fitbit charge 3 that won’t connect. This is has been replaced by you guys.
Thank you.
Pina

Get Outlook for iOS

[MarreFitbit]

Hi there @babygurl48, thanks for getting back. Please follow the recommendations I suggested to you here.

Let me know if you continue having issues to pair your Charge 3 replacement to your iPhone XR. 

[babygurl48]

Hello,
I have followed the instructions to the letter.
I have deleted, disconnected, plugged into charging cable, etc, my IPhone XR Fitbit app says it found the tracker, then the wheel keeps spinning and it says connecting tracker but nothing is happening.
It’s frustrating me.
My Fitbit charge 3 once in a while flashed
www.fitbit.com/setup and that’s all I’m getting.
I have connected a Fitbit charge 2 and a Fitbit charge 3 before with no problems, but this replacement one is giving me difficulties.
Ty
Pina
Get Outlook for iOS

[babygurl48]

 HI.. I have done all of the above, over and over again. I even deleted the Fitbit app, then re-installed it. I have updated the Fitbit app as well.  Nothing works. When I go to set it up, it finds my tracker, and then stays on "Connecting to Tracker". I'm at my wits end. 

[MarreFitbit]

Hi there @babygurl48, thanks for the update. I understand why you're feeling frustrated now. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[SunsetRunner]

My sister gave me hers and it’s will not find my IPhone XS Max  it just spins have tried ever step suggested nothing

[MarreFitbit]

Hi there @SunsetRunner, welcome here. Thanks for the details provided in your post, I'll be glad to help you. 

Did you or your sister have removed the Charge 3 from her phone's Bluetooth so you can the Charge 3 pair to your phone? Please follow the recommendations I suggested to you here.

I'll be around if you need further assistance. 

[ttm110]

Hi. I found your issue because I literally had the same one and was searching for answers. 

I too disconnected and reconnected the charge 3 and then later it stopped working and when trying to reconnect again I got stuck at the same screen you did. 

I contacted support and fixed my issue. Maybe it will help you too. 

All I had to do was (again) go to phone Bluetooth settings and forget my charge 3. As soon as I did that it connected like normal. 

Goos luck!

[MarreFitbit]

Hi there @ttm110, welcome on board. Thanks for sharing your experience with us, I'm glad to hear that you're now back on track after getting help from our Support Team. 😉

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[babygurl48]

Hello,
I haven’t received any email as of yet to help with the replacement Fitbit charge 3.
I don’t understand. I have paired my Fitbit charge 2 before I got my Fitbit charge 3. Then I paired my Fitbit charge 3 with my iPhone XR, with no problem whatsoever. Now with the replacement there are issues.
Hope to hear from support soon.
I have still been trying to pair and connect to no avail whether it’s on iPhone or my PC.
Just keeps saying found the tracker, connecting to tracker and that’s it

Ugh.

Thanks.

Get Outlook for iOS

[MarreFitbit]

Hello @babygurl48. I totally understand where your concern is coming from. Please keep in mind what I mentioned in my post above, due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond. I'd appreciate if you wait the next few days to receive a response from our team. Keep in mind that they will definitely continue working with you.