Can't setup my Charge 3 with new phone

[alishanicholls]

I have brought a new phone and my fitbit app won't set up my current device (fitbit charge 3).i have tried the online chat twice and the website keeps breaking. The Bluetooth just will not link my watch to phone. Please help!

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @alishanicholls - Which new phone did you buy? Is it on the list of Supported Devices? Also, what did online Help say about this issue? Please let us know then we can try to help trouble shoot this problem. 

[AlvaroFitbit]

@alishanicholls It's great to have you here! 

Let me help you with your Charge 3 not setting up on your new phone and thank you for reaching out to our Support team. I am not sure why you want to setup the tracker on your new phone. Once your tracker is already is paired to your account even if you buy a new phone the tracker should already be listed on the account once you log in. If you need to setup the tracker then that should be done via the Fitbit app as this can't be done on the bluetooth area on your phone. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

@SunsetRunner thank you for your help in this thread.

Finally I am not sure what happened with Support but if you need you can reach them out again here.

Let me know how it goes.