Can't stop text notifications on Charge 3

[courtneyld]

My notifications are turned off yet my texts continue to ping and show on my watch.  How do I completely disable?

Moderator edit: updated subject for clarity

[MarreFitbit]

It's nice to see you around here @courtneyld! If you want to turn some of your notifications, I recommend doing the following:

1. Open the Fitbit app
2. Tap your tracker's icon
3. Tap Notifications
4. Tap App Notifications
5. Select the ones you prefer
6. Sync

Also, if you're on Android phone, on the device settings scroll down and turn off the switch for Keep-Alive Widget. That should turn off the notification.

I hope this helps, let me know the outcome. 

[courtneyld]

Did that, didn't change a thing

[MarreFitbit]

Thanks for getting back @courtneyld! Which notifications are you receiving?

Please try doing the following:

• Log out of your Fitbit app
• Force quit the app
• Restart your tracker 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Test your tracker and let me know if you're still receiving notifications. I'll be around! 

[kevinCG]

I am having the same issue...ran thru steps recommended to turn off calendar and text notifications but it still continues...worked for a while then started up again...when is this bug going to get fixed?...I dont have the patience to "log out; turn off bluetooth, shut off phone, restart, etc." as this happens too frequently...how does this permanently get resolved???

[MarreFitbit]

Hi there @kevinCG, welcome to the Community Forums. Thanks for following the tips and recommendations provided in the forums to turn off your notification. 

Please make sure that Calendar Events and Tex Messages are turn off in the Fitbit app. In order to do so:

1. Open the Fitbit app
2. Tap your tracker's icon
3. Tap Notifications
4. Tap App Notifications
5. Disable "Tex messages and Calendar Events"
6. Sync

If the issue persists after following the steps above, tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 

1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
2. Find an option to forget the device.
3. Open de Fitbit app and.
4. Set up your Charge 3 and the notifications you want to receive. 

Give this a go and let me know the outcome. 

[kevinCG]

i cant find where i can turn off text msg in my fitbit app on my
iphone...would you please send me screen shots on where to do this...thank
you

[MarreFitbit]

Hello @kevinCG, thanks for getting back. 

I'm posting the images requested and the step-by-step to disable your notifications: 

• Open the Fitbit app
• Tap your tracker's icon

• Tap Notifications

• Tap App Notifications
• Disable "Tex messages and Calendar Events"

Let me know how it goes this time. I'll be around if you need more assistance. 😊

[cazfromNuneaton]

Really found this helpful, thank you very much!