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Can't sync Charge 2 with iPad

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‎05-10-2020 13:27 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-10-2020 13:27 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

my Fitbit app on iPad is not syncing my device today. I have tried resetting the Fitbit, restarting my iPad Zander and logging out of the app. None helped. Please advise.

 

Moderator edit: Subject for clarity 

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‎05-19-2020 15:10 - last edited on ‎09-13-2025 13:30 by Fitbit Moderator

‎05-19-2020 15:10 - last edited on ‎09-13-2025 13:30 by Fitbit Moderator

Hi @BoboMonster, welcome to the Community Forums! Sorry for the delay in responding your post. 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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