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Can't sync Charge 2 with phone app

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‎08-25-2019 04:33 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-25-2019 04:33 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

When I log into my account, there is not a spot to click on to sync my Charge 2 

 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 08:20 - last edited on ‎12-25-2024 10:59 by Fitbit Moderator

‎08-26-2019 08:20 - last edited on ‎12-25-2024 10:59 by Fitbit Moderator

@grammy2mcj Welcome! Thanks for being part of our Community! 

Let me help you syncing your Charge 2 with your phone. You can pull the main screen down to start a sync or tap your account icon (which shows your profile picture) there you will find your device and taping on it should show a sync option). If this is in a different platform then you can follow these instructions.

Let me know how it goes.

Alvaro | Community Moderator

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