Can't sync my Charge 3, it finds my girlfriend's Charge 3 instead

[craigdarbour]

My girlfriend has a charge 3 and when I try and setup mine on my own account it just finds hers...I walk down the street and I can connect no problem but as soon as I’m in the house it says “looking” any help would be appreciated.

Moderator edit: subject for clarity

[JohnnyRow]

For setup, try moving hers further away.

But if you couldn't set yours up, I don't know what you mean that you can connect when outside;  what does "connect" mean if you couldn't get through setup?

[craigdarbour]

If I take a walk down the street I can set mine up no problem. When I come back in the house instead of syncing it just says looking...

[JohnnyRow]

Is your girlfriend's tracker also in the house nearby?  It often helps for set-up and syncing if move other trackers further away so as to not confuse bluetooth.

[craigdarbour]

Yes exactly, that’s why I have to walk down the street to set up. Is it because both are Charge 3’s?

[JohnnyRow]

Could try putting one in fridge or microwave while sync the other.  I don't know if it matters if it is same model.

[craigdarbour]

Thanks for the input.

[JohnnyRow]

Sorry I couldn't be more help.

[WilsonFitbit]

Hello @craigdarbour, welcome to our community forums! @JohnnyRow, it's nice to see you around and thanks for great input! 

I was able to see that you have a case with our Support Team for this situation. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

See you around.