Can't tap on charge 3 to view

[Sammy16cam]

Yesterday my fitbit stopped syncing and won't turn on when I tap on it-I have to hit the side button.  Does anyone know how to fix this?  Thanks!

[RobII]

Began seeing the same thing within the past few days. It's compounded by the 'dim screen' problem.

[Rich_Laue]

Have you checked the screen brightness setting? 

Are you tapping or touching the screen. This has a touch screen and only needs a light touch. 

[Thehottrainer]

Wow!  I was panicking because my Charge 3 wouldn’t respond to my constant tapping....didn’t realise that a light touch was all it takes to wake up the screen!  Thank you for saying that!! 🙂

[Thehottrainer]

Oh....I spoke too soon....it doesn’t respond now to a light touch at all.....I guess there IS something wrong.  This is a replacement pebble as FitBit agreed my last one was defective.  It got so dim that I couldn’t read it at all!!  Perhaps this has a fault too? 😞

[Sammy16cam]

A light touch doesn't work..brightness says normal.

[Danae1989]

Mines the same but I have been in contact with fitbit and they are going to send me a replacement