help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't track my walk on the Fitbit app anymore

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2023 04:19 - last edited on ‎12-31-2023 10:08 by Fitbit Moderator

‎12-31-2023 04:19 - last edited on ‎12-31-2023 10:08 by Fitbit Moderator

With the new Fitbit app I can no longer record a walk via my charge 3 Fitbit.  When I press the + button, the only option is to record sleep.  Any suggestions gratefully received. Thank you.

I am using app version 4.04

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-31-2023 08:45

‎12-31-2023 08:45

Hello @NigelDH and welcome to the Community.  Please tap on the pencil icon in the upper right of the app (at the same level as Today) and make sure Exercise is toggled to on in the Activity group of metrics.  When I have it toggled to on, I have the Start exercise option next to Start sleep.

The Charge 3 has the Exercise app which gives you more options than walk, run, and hike.  The method you are asking about is an older feature, for older models that don't have an Exercise app.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎12-31-2023 08:45

‎12-31-2023 08:45

Hello @NigelDH and welcome to the Community.  Please tap on the pencil icon in the upper right of the app (at the same level as Today) and make sure Exercise is toggled to on in the Activity group of metrics.  When I have it toggled to on, I have the Start exercise option next to Start sleep.

The Charge 3 has the Exercise app which gives you more options than walk, run, and hike.  The method you are asking about is an older feature, for older models that don't have an Exercise app.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎12-31-2023 14:32

In response to LZeeW

‎12-31-2023 14:32

Thank you. Yes, that worked. Much appreciated!
Best Answer

‎01-02-2024 10:03

In response to NigelDH

‎01-02-2024 10:03

Hi @NigelDH. A warm welcome to the forums.

Thank you for taking the time to share your experience regarding the situation with your app. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thank you @LZeeW for providing accurate information.

Best Answer
0 Votes