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Can't unlock my Charge 4

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‎01-12-2023 04:44 - last edited on ‎02-19-2023 10:58 by Fitbit Moderator

‎01-12-2023 04:44 - last edited on ‎02-19-2023 10:58 by Fitbit Moderator

Hi, I recently tried to check the setup on my wallet after not using for a while. It asked for a pin, which I don’t remember ever having to set up. All the instructions for the pin reset say to go to Device Lock and find the pin reset option, however when I go to Device Lock it just keeps asking for a pin, which I can’t remember. I have tried repeatedly entering the wrong pin in the Device Lock as well as Wallet options, but have yet to see any way to set a new pin. It just keeps showing up “pin change unsuccessful”. Can anyone help with this?

 

Moderator Edit: Clarified subject

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‎01-12-2023 05:26

‎01-12-2023 05:26

Don't know if this is what you have already tried.

 

JohnnyRow_0-1673529899001.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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