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Can't update my Charge 2

‎02-19-2025 11:32 - last edited on ‎02-24-2025 06:57 by Fitbit Moderator

‎02-19-2025 11:32 - last edited on ‎02-24-2025 06:57 by Fitbit Moderator

I purchased a replacement Charge 2 recently and during setup I was prompted to update the device firmware. It failed and showed me this screen multiple times:

IMG_5715.png

I’ve followed the troubleshooting steps like disconnecting/reconnecting it, restarting the Fitbit, restarting Bluetooth, etc.

Any solution or is it stuck on this firmware (22.53.04) forever?

I tried switching to a Charge 6 but was pretty disappointed with it, so I’m hoping to use this one.

Moderator Edit: Clarified subject

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‎02-19-2025 13:51

‎02-19-2025 13:51

@quence   The Charge 2 is a legacy device.  There are similar posts in the Blaze and Alta/Alta HR forums, models that were released about the same time as the Charge 2.  I think that Fitbit/Google removed the firmware updates for all these older devices.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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