Can't update my calorie goal, "Fitbit is down for maintenance" message

[Fitstar6]

When i try to increase the calorie goal it s says Fitbit is  down for maintenance. It does not happen with steps and floor goal but only with calorie and in all my mobile phones

Moderator edit: subject updated for clarity

[MarreFitbit · Accepted solution]

It's nice to see you around @Fitstar6!  I'm pretty sure after following these steps you're gonna make it:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Restart your tracker 3 times in a row 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Update your calorie goal 
• Force sync 

Let me know the good news! 

[Fitstar6]

Thanks

---

@MarreFitbit wrote:

It's nice to see you around @Fitstar6!  I'm pretty sure after following these steps you're gonna make it:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Restart your tracker 3 times in a row 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Update your calorie goal 
• Force sync 

Let me know the good news! 

---

Thanks @Marre fitbit

[Fitstar6]

@MarreFitbit HOW TO FORCE SYNC

[MarreFitbit]

My pleasure @Fitstar6! 

You can now pull down on the dashboard to sync your tracker. You'll see a larger tracker tile and arrows spinning to let you know a sync is in progress.

Let me know if you need further assistance! 

[Fitstar6]

Thanks @MarreFitbit

It worked by resetting my tracker

[MarreFitbit]

Amazing news @Fitstar6!  I'm glad to hear it worked!

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[Pompano]

This did not work for me.  the calorie counter tracker is burning 1 carb for ever 15 minutes how else can I fix?