Can't view Sleep restoration graph

[DUFFERBART]

Where did the restoration graph go?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@DUFFERBART Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your missing sleep restoration graph. Are you getting any type of error or you just simply don't see it on your account? Could you share a screenshot of what you are seeing on your app? Try logging out from the app, restart your phone and log back in. Also make sure the app is up to date. In general you should just tap the sleep tile then the sleep log and finally the sleep restoration tile to see this information.

I look forward to your reply.

[DUFFERBART]

Hi:
All I get is the straight line, for example 56. Then it tells me % above and % below the line. This has been going on for over a week.
Used to show full graph just like my heartbeat graph when I exercise.

ON A SEPARATE ISSUE- Having trouble charging my FLEX 2. This has also been a consistent problem. All terminals are clean and the USB port is fine.The battery indicator just shows solid 10% and then indicator goes off.OTHER TIMES THE INDICATOR IS MOVING, THEN GOES OFF. Trying to charge right now for an hour and still shows 10%
ANY HELP THANKS.
i am going to try the company also.
GARY BARTHOLOMEW

[SuzyMac]

I asked about this issue on 10th August and was told the following:

Thanks for getting back to us. We’re aware of this issue and working to identify a resolution as quickly as possible. Thanks for your patience.

It still doesn’t show the sleep restoration so I asked if there was a fix yet on 19th and was told the following:

As of the moment, we do not have a time frame as to when it'll fixed. However, we're doing our best to identify a resolution for this issue.

so who knows when it will be fixed if ever. It’s one of the reasons I paid for Fitbit premium so I’m not going to rush to renew my subscription. 

I will ask again after the weekend but I don’t hold out much hope for a fix. 

[DUFFERBART]

Hi:

Saturday it worked. 
Sunday, Monday it was gone again.
Gary Bartholomew

[SuzyMac]

Same!

Thought it was back then it was gone again. But just been back and looked and they are all back now. Very odd. It’s almost like it takes a few days for the sleep restoration to catch up! At least it’s something.

Hope yours is working again soon

Sue.

Sent from my iPhone

[DUFFERBART]

Thanks for response.

At the moment they are all back.

Gary

Moderator Edit: Formatting