help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't view steps, heart rate or sleep on dashboard - Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2021 06:55 - last edited on ‎06-16-2021 06:55 by Fitbit Moderator

‎06-15-2021 06:55 - last edited on ‎06-16-2021 06:55 by Fitbit Moderator

So I'm not sure what happened but all of a sudden the three topics listed above are no longer on my dashboard.  When I go to Discover, then Health and Fitness stats, the tiles are there but the option to add them isn't available.  Anyone have an idea as to why and how to fix it?

 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-15-2021 07:15

‎06-15-2021 07:15

My steps have disappeared.

Best Answer
0 Votes

‎06-16-2021 07:00

In response to SunsetRunner

‎06-16-2021 07:00

Hello @vej12345, @SunsetRunner. Welcome to the community forums! 

 

@vej12345 It could be possible that your Charge 3 was removed from your Fitbit account, and this is the reason why you weren't able to see your Fitbit data. If you haven't done so, I recommend setting up your tracker one more time. For this, please check: 

How do I set up my Fitbit device?

 

@SunsetRunner Are you referring to the Step tile on your Fitbit App? If so, please make sure to check if the Step tile wasn't hidden. For more information, please check: How do I use the Fitbit app?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes