Can the display brightness on Charge 3 be adjusted?

[Lachristie7921]

Can the display brightness be adjusted? My Charge 3 is not bright enough in normal lighting settings.

Moderator edit: subject for clarity

[saltyjack]

I restarted it following the instructions online and nothing changed. Any other ideas? Thanks -

[Lachristie7921]

Well, I discovered just a week ago that the brightness on my Fitbit changed
when I selected a different clock face. I had the regular analog clock
hands selected but I changed it to one of the other settings & now my
brightness is great!
I'm wondering if this issue might be related to that particular selection.
So, try another clock face selection & see if it makes any difference.
Thanks & good luck!

[saltyjack]

Thanks for the idea. I have a charge 3 and followed instructions online, on the fitbit page/help, on the fitbit app, downloaded the awooche fitbit clock faces app (I tried selecting two and it said I couldn't use them with my fitbit) - everything I could think of and nothing works. Anything else? I'm really stumped......!

[Lachristie7921]

Just go to the app and try selecting one of the clocks that comes with the
app that isn't the one with hands. Then reset your Fitbit & see what
happens. Here's the face I choose.

[saltyjack]

okay, thanks again. I was able to do that and have a new clock face.....as dim as ever.  Arrrggghhhh!

[Lachristie7921]

Oh no! Sorry that didn't work. Don't know why it worked for me...send an
email to support & they might replace it for you.
Good luck!

[monalisaFNP]

I have tried changing the clock face, too, with no success. My charge 3 was nice and bright until just recently, after an update. I honestly thought it was me  Glad it wasn't but would like a resolution. Have tried restarting and changed the to auto and back to normal for brightness without improvement. 

I'll be following this thread. Thanks for posting.

[Colfny]

Fortunately my Fitbit is within the warranty. They are sending a new one.

[Colfny]

If it is in warranty, contact them. Did it get worse after recent update?

[NatalieS7]

I have the same issue with mine. Me and my partner both brought charge 3’s at the same time and his display seems much brighter.

[Lachristie7921]

Great!!

[Colfny]

Thanks to warranty replacement I can see my screen.  Unfortunately lost data for today.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

My apologies for the slow reply, thanks for troubleshooting this display getting dim issue and for the input @CharlesMiller and @Lachristie7921.

@Colfny, it's great to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions in the help article: How do I set up my Fitbit device? to set it up.

@saltyjack, @NatalieS7 and @monalisaFNP, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Let me know if there's anything I may do to assist you in the meantime. 🙂

[saltyjack]

Thank you, Alejandra, for the update. The display on my fitbit is so dim at this point, it's unusable to choose "exercise" or any other actions....which is disappointing, since my main use of it is to track my running.  I hope that a solution is available soon.

[mbfrommeyer]

I have also tried everything that was mentioned in this forum to try to get my tracker brighter while outside.  I spoke to Cez on the online chat and he said this is a problem with the Charge 3.  I have finally gotten to the point where I am totally annoyed with not being able to see the time while outside.  This seems to have been going on quite a long time with the Charge 3.  I am up to date with my firmware.  Looks like I may have to do some research into a new tracker.  I sure hope it will still be a fitbit, but with all the new trackers available I may end up leaving over a small item such as this.  Very disappointing!

[saltyjack]

I tried everything, too - and am a very satisfied customer at this point. The Fitbit team responded to me (I was amazed - a couple of times within an hour over a holiday weekend) - asked me for proof of purchase (fortunately, my husband had saved the receipt) and after I emailed it to them, said they'd send a replacement fitbit....which I received already yesterday. It's working just great - I hadn't realized how dim my old one had gotten! Thanks, Fitbit!

[Dlm421]

My charge 3 has the same lines like everyone else.  I have tried everything so now what ? Way to many problems with the Fitbit charge 3.

[bclarkcdx]

 I am having the same problem with my Fitbit 3 losing brightness no matter what setting it is on  The display is too dim to see unless I’m in a dark room. Obviously this is unacceptable. 

[jokobe]

i am in the same boat, i have done the reset and still i cannot see the screen. i have the setting on normal and no luck in seeing anything. i just use it to keep my counts going, but it is no good as for seeing my progress during the day or night now. Help!

[bclarkcdx]

When this happened to me, it turned out to be a defective Fitbit. Since I was still under warranty they sent me a replacement.

I'm guessing this is a problem with their watch, and it becomes useless when this happens.

Moderator edit: removed personal information