Can the display brightness on Charge 3 be adjusted?

[Lachristie7921]

Can the display brightness be adjusted? My Charge 3 is not bright enough in normal lighting settings.

Moderator edit: subject for clarity

[Packy76]

I've tried all these too with no success.  The screen does seem to be getting dimmer as time goes on.  My husband's FB is a bit brighter, but he's also noticed a difference.  It can't be seen at all outside.  Appreciate all the suggestions.  

[Cwill1943]

I can't even see anything.

[readingmama]

Packy76 -

I had the same problem with the Charge 3 getting dimmer and dimmer - it got to the point where I couldn't even see the screen inside and when I could see it (in complete darkness) the screen was breaking up as well so it was impossible to read the time, etc. I contacted customer support and was able to get an offer for a replacement or 50% off a different Fitbit. If your Fitbit is under warranty, you should contact Customer Support and let them know you've tried all of the options for fixing and it has not worked. 

Good luck! 

[Cwill1943]

Sent from Mail for Windows 10
Thanks, thought it was just me,

[LizzyFitbit]

Hi @Packy76 and @Cwill1943. It's great to see new members around. @readingmama, thanks for getting back, as well for your great help!

@Packy76 and @Cwill1943, thanks for joining the conversation and sharing that your Charge 3 devices are having this behavior. I've checked with our Support Team and apparently they already took your case under their wings. They'll keep working with you via email, so make sure to check your inbox.

Catch you later! 

[Colfny]

The term “brightness” is ridiculous!  There is no brightness except in total darkness!  The charge 2 was a lot brighter.  Why is the charge 3 screen so dim?

[uriram82]

I reached out to Fitbit, followed all the suggestions and the screen was still impossible to read outside.  At that point they offered me a brand new Charge 3 as my old Charge 3 was under warranty.  That came in and preforms perfectly outside.  I have it set on auto and i can see it very easily on bike rides or simply as a watch.  Its very clear they fixed this dim issue on the new watches. 

[LizzyFitbit]

Hi @Colfny, welcome to the Community Forums. @uriram82, it's great to see you here again. I'm sorry for my delayed response.

@Colfny, thanks for joining the conversation, and I'm sorry that the screen on the Charge 3 isn't working correctly. I understand where are you coming from, and let me help you with this. Your device comes with settings to adjust the brightness, however if that's not working I'd recommend to restart your Charge 3 to refresh its settings. Let me know how it goes.

@uriram82, thanks taking the time to share your experience with your device and our team. I'm glad that your new device is working correctly. I'm sure that you'll crush lots of steps with that one!

Keep me posted.

[Louisep71]

My Charge 3 is doing exactly the same thing.  Cannot even see the screen indoors, let alone outdoors!  Can't use it for my Cardio at all. Adjusted brightness to Normal. It's definitely gotten dimmer over the 4 months I've had it.  Reset it, but no difference at all.

Not a good product 

[Louisep71]

My Charge 3 is doing exactly the same thing.  Cannot even see the screen indoors, let alone outdoors!  Can't use it for my Cardio at all. Adjusted brightness to Normal. It's definitely gotten dimmer over the 4 months I've had it.  Reset it, but no difference at all.

Not a good product 

---

@LizzyFitbit wrote:

Hi @Dscrssft welcome on board. It's nice to see you around @misomia7 and I'm sorry for the delayed response.

Thanks a million for trying to restart your devices, and other steps to get the screen working correctly. Since everything has been exhausted, I've gone ahead and requested a case for each of you so our Support Team can give you a hand. You'll receive an email from them, so make sure to check your inbox.

Keep me posted! 

---

[Cjdh66]

I am having same problem.  Mine was given to me as a gift for Christmas.   Was working well but the last few weeks the brightness is very bad.  I can't see anything when outside at all. Sometimes it is hard to see inside too.  I have tried the restart and it doesn't make any difference. 

[Packy76]

After trying several suggestions from both the forums and Fitbit, I contacted Fitbit Customer Service.  They had me go through the same exercises I already went through in addition to having me send a picture of the screen.  After a few days of not hearing anything, I followed up with them and at that point they did replace the Fitbit.  The new one seems to be fine.  They followed up with recommendations for keeping it clean, etc.; but it was really nothing new nor things I hadn't already been doing.  So hopefully, this Fitbit will perform like the ones I've had previously.  

[LizzyFitbit]

Hi @Louisep71, @Cjdh66 and @Packy76. It's nice to see new faces around! I'm sorry for my delayed response.

@Louisep71 and @Cjdh66, thanks for letting me know about your Charge 3 devices. You did a great job with the steps posted in this thread! Since the screen isn't working correctly, I've gone ahead and requested a case on your behalf so you can receive further assistance. You should be getting a reply soon. 

@Packy76, thanks for sharing your experience with our Support Team. I'm glad that your replacement is working fine and be sure that your feedback help us to evaluate our products and improve them.

Keep me posted.

[Lachristie7921]

My fit bit has been a problem since I purchased it with regard to the
display brightness! I'm frustrated with it because during the day, I can't
read it & even at night I can't read it!
What are you doing to fix it?
Please let us know how we can get this fixed!
Please contact me at your earliest convenience.

Moderator edit: removed personal information

[Packy76]

I would suggest contacting Fitbit direct.  I went through a couple of tests (shutting the Fitbit down for different intervals and then restarting it as they had suggested, and it did not work).  The Fitbit continued to loose it's brightness.  Couldn't even see it when I was inside the house. I did make sure I had all the Fitbit updates processed.  Sometimes there are fixes within those.  If those don't work for you, I would contact them and let them know what you've tried and what the condition of the Fitbit is.  They may end up replacing it for you.  

[LizzyFitbit]

Hi @Lachristie7921 and @Packy76. It's nice to see you here again. I'm sorry for my delayed response.

@Lachristie7921, Thanks for letting me know about your Charge 3, and I'm sorry that the brightness on the screen isn't working. I was about to share your information with our Support Team and I was informed that you already have a case created with them. They'll keep working with you via email.

@Packy76, thanks for your great help, as well for the advised steps. I'm sure others will find your post very helpful.

Catch you later! 

[Lachristie7921]

Can you please ask them to reach out to me or can you supply their contact
info as I have no email, case number or anything related to this issue that
is recent. I spoke with someone months ago but resetting my Fitbit had not
corrected the problem.
Thank you!
Lamar

[LizzyFitbit]

Hi @Lachristie7921. I'm glad to see you again. I'm sorry for the delay in my response.

Thanks for getting back to me and letting me know that the restart process didn't work on your device. I just contacted our Support Team so they can create a new case and give you a hand. They'll send you an email with more details, so make sure to check your inbox.

Let me know the outcome! 

[saltyjack]

I have the same problem as many others - I've had the Charge3 for 8 months (Christmas gift) and it's getting dimmer and dimmer. I have it set to Normal Brightness but can't read it at all outside and it's very dim inside. When I try to check the settings, "Vibrations" comes up. I can scroll down so that "Brightness" appears but it won't stay on the screen so I can't even try to adjust it. I've restarted and reset it many times. Help?!

[CharlesMiller]

Yes you can restart your device for brightness