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Cannot reconnect my Charge HR to the dashboard

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‎05-05-2019 10:20 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎05-05-2019 10:20 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

I was having problems syncing and decided to try deleting the device from my account and then loading it back to my account. I have not been able to reload the device and now get no reporting for my Fitbit.

 

Help!

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‎05-05-2019 21:42

‎05-05-2019 21:42

Welcome to the forums!

 

Turn Blue tooth off on your phone. Then shut it down. Go back in and try to add the device again. Let the device find the Bluetooth.

 

This can cause more problems than its worth I hope you have discovered

"decided to try deleting the device from my account and then loading it back to my account"

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎05-05-2019 21:42

‎05-05-2019 21:42

Welcome to the forums!

 

Turn Blue tooth off on your phone. Then shut it down. Go back in and try to add the device again. Let the device find the Bluetooth.

 

This can cause more problems than its worth I hope you have discovered

"decided to try deleting the device from my account and then loading it back to my account"

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer