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Cannot see screen of my Charge 3 in daylight

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‎07-27-2020 12:40 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-27-2020 12:40 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

Fitbit is 8 months old and not fit for purpose as it is no longer viewable in daylight.  Has any one else figured out how to claim on the warranty ? The website just seems to send you round in a loop.   Very unimpressed.......

 

Moderator edit: updated subject for clarity

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‎07-29-2020 14:20

‎07-29-2020 14:20

Welcome to the Fitbit Community @Peggyrose.

 

I'm sorry to hear that you experienced difficulties with the display of your Fitbit Charge 3. Thank you for the information provided and for the time you spent while trying to resolve the issue.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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