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Cant connect to my charge 4

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‎08-06-2020 02:35 - last edited on ‎12-14-2022 16:17 by Fitbit Moderator

‎08-06-2020 02:35 - last edited on ‎12-14-2022 16:17 by Fitbit Moderator

Hello, i have my charge 4 now for 1 week. After trouble with the install it finally worked. And used it for 1 week.  Since yesterday the sync does not work anymore. So i did everything  what they ask me to do here: https://help.fitbit.com/articles/en_US/Help_article/1866.htm

 

So the last step is: 

  1. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

​
And now i try to add my charge again to my phone.  Its say: Found your phone! But than it can not connect. So now nothing is working anymore... 

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‎10-13-2022 12:23

In response to BelleG23

‎10-13-2022 12:23

Finally! This worked for me and got me reconnected with the App on my phone and syncing again. Thank you!

 

I’m guessing there is some kind of internal memory that gets full and has to be cleared.

 

Not sure I would ever found this fix without your post! Tried all the other suggestions on here to no avail.

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