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Cardio Fitness score not updating

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‎09-25-2019 06:07 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-25-2019 06:07 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Following the most recent software update my cardio fitness score doesn't change at all. Prior to that it would fluctuate. Is this a change in how its calculated to make it less sensitive or is there an issue with the cardio fitness score following the update?

 

Moderator edit: Subject for clarity 

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‎09-27-2019 17:54

‎09-27-2019 17:54

Hi @Redfury3, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate the information that was shared in your post, certainly this feature isn't working as the way it was designed. To better assist you with this situation, can you please let me know which mobile device you're using to check this information? When was the first time you experienced this and how many times since then? If possible, please send me a screenshot of this inconvenience. To learn more about cardio fitness score, please check our help article: What is my cardio fitness score?

 

Looking forward to your reply. Let me know if you have any additional questions. 

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‎11-16-2019 10:51

In response to RicardoFitbit

‎11-16-2019 10:51

I have been experiencing the same problem. Was previously up at 42 but have been stuck at 36 for about 6 weeks now. Using a charge 3. 

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