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Chage 2 screen cracked and HR not working

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‎07-20-2019 14:08 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-20-2019 14:08 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My screen cracked about two months ago and I’ve been using the device just fine, but now it won’t track HR. Has anyone else had this problem and how can I find out if it’s still in warranty?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2019 11:06 - last edited on ‎03-21-2025 09:00 by Fitbit Moderator

‎07-22-2019 11:06 - last edited on ‎03-21-2025 09:00 by Fitbit Moderator

@Robear24, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your damaged Charge 2. Since this is a physical issue I have created a ticket so our Support team can further assist you via email. They will review your warranty status and provide options.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-13-2019 08:07

In response to AlvaroFitbit

‎08-13-2019 08:07

Hello! I appreciate the response however I have not heard from the support team as of yet, and thus there had been no solution offered. I hope to hear from them soon. Thank you. 

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