Change 4 Auto tracking unable to track

[Jksmv]

Spoken to Fitbit technical support yesterday regarding Charge 4  activities auto tracking failed. It should track favourite activities selected during exercise. 

[JuanFitbit]

@Jksmv , A warm welcome to the Community! Thank you for your feedback and for taking the time to contact Support. 

There can be various reasons why your activities were not recorded or recognized. correctly

For example, the activity is not fully recognized by your movement patterns.

You paused for more than 30 seconds during the first few minutes, so the tracker might "think" the exercise was over.

I recommend restarting your tracker and setting the start times for the activities differently. For example, set it to 10 minutes for a walk, 15 for a run, 20 for an outdoor bike ride, etc., and/or ignoring the activities you don't use.

You can find the instructions for this here.

See you around. 

[Jksmv]

Hi Juan

Edwin has given some trouble shoot c/measures but it doesn't work. I have try many others trouble shoot but it doesn't work as well. Auto tracking should function according to fitbit product settings procedure. Period I have to select manually to have activities recorded. 

I have been using fitbit product more then five years  and I have lost confidence lately. 

[JuanFitbit]

@Jksmv , Thank you for your reply and taking the time to contact Support.

As they already have a case open with them, and to avoid confusions, contact them again, and let them know that the recommended steps didn't work, so that they can proceed further with your case check what else can be done here. 

Hope this gets solved soon.