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Change account email address

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‎06-06-2019 11:58 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-06-2019 11:58 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

How can i set up new email when im still logged into old one but cant open app as wont exept my old pass word.

 

Moderator edit: Subject for clarity 

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‎06-07-2019 15:38

‎06-07-2019 15:38

Hi @shazzy66 thanks for bringing this to my attention, I'm happy to assist you today and give you a warm welcome to our Community Forums.

 

As it turns out, I was unable to fully understand the concern you're currently having with your account, I understand that you want to change your Fitbit account email address, however, can you please expand on this? Are you currently unable to access to your account because it's not accepting your password? Or you're able to access to your account but not to change the email address because at the moment you try to do, the security password process doesn't accept your current password?

 

Looking forward to your reply, let me know if you have any additional questions. 

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