Change cover/profile picture locked

[Kahall]

When changing my cover photo, I was asked to "Allow" or "Deny" Fitbit to "Access Videos" (which I don't want) and then I checked the "Don't ask again" box.  Now I am unable to change my cover photo or profile pic - there is no camera (:camera:) icon and it does nothing if I click on either photo.  Suggestions?

[Rich_Laue]

I assume your asking about the Fitbit app on some type of phone, with nothing to do with the Charge 2. 

The problem is 

• You tried to change the cover photo with a photo found on your phone. 
• Then you refused to give Fitbit access to your phones photos. 
• And also told the operating system to not ask again, but simply deny access. 

I suggest clearing the Fitbit app. Permissions. 

I'll be glad to move your post to the correct platform if I know which platform the phone is on. 

[Kahall]

Thank you. It's the Fitbit app on my Kindle and I figured it out! Thanks again.