Change of clock face reset all day values back to zero.

[KeithSloan]

Change of clock face reset all day values back to zero

[SantiR]

@KeithSloan Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Charge 3 resetting stats when changing clock faces.

This is strange. Is it happening every time you change a clock face?

If it is, please try clearing the data (sync your tracker and then open the Settings app > About > Clear User Data) and then restarting your Charge 3. This should help you out with this.

Hope this helps. Keep me posted! 

[LHJ]

This is also happening to me!  Weird, the stats still show online but my progress doesn't show on my watch.

[LHJ]

Actually, I just spoke too quickly, the problem is that the watch hadn't yet re-synced with my online profile, all the info showed up about 2 mins afterwards!  So yay!

[floprob21]

Hi the same is happening to mine.... this is very poor for such a big company.

[cytivadiva]

Hello I'm having the same issue. Brand new Charge 3 purchased 2 days ago. This is my second day of wearing so cant imagine I need to clear data. Changed clock face and all my data reset to 0. Very disappointed as I have already logged half my goal. Data cleared on app and phone. 

[Brendalwulf]

This issue just happened to me, I bought the watch TODAY and it's the end of the day with all of my steps and floors nearly accomplished. I changed the face and BOOM everything is gone from the device and on my phone. 

Very discouraging. I guess I better find one I really like and just stick with it...

[TerryParker2]

First day wearing  fitbit. played 9 holes golf did great on steps. decided that I wanted to change clock face and all my data for day went to zero. even online data. very aggravating

[Nevets_Odmun]

This solved it for me. Cleared user data on my Charge 3 and then did a sync from the app. Annoying the changing the clock face causes the issue, but at least I have a fix. 🙂