Change time on my charge 4

[Singlefour]

Change time on my charge 4

[Odyssey13 · Accepted solution]

Hi @Singlefour  the time on the Fitbit comes from the device you use to sync - your smartphone. Be sure you have automatic time zone set and sync it a few times. It should correct itself.

[JuanFitbit]

@Singlefour , A warm welcome to the Community! Thank you for your message. 

Normally the Charge 4 will overtake the time and date, from the last device it was synced with .

So if you want to change the time on your Fitbit you'll need to sync it with a mobile device, with the time wish. 

Hope this helps you further. 

[Singlefour]

THANK YOU VERY MUCH

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[KevinAHyde]

I’ve tried synching a half dozen times and it still has the wrong time.  

[KevinAHyde]

I’ve tried this a number of times and it’s still incorrect.  

[KevinAHyde]

Thoughts?

[JuanFitbit]

@KevinAHyde , Thank you for your messages and efforts. 

To set the time correctly again, please do the following:

On your mobile device:

• Please go to Settings > Date and time. (may be different, depending on the operating system of the mobile phone)
• Switch Automatic Time to Manual.
• Turn your phone off and on again.
• Try to sync your watch again.

If the time is set correctly again, you can reset your mobile phone to any setting you like.
If the time is still displayed incorrectly after synchronization, please do the following:

On your PC/Browser:

• Please open Chrome or any internet browser (internet explorer, Firefox, etc)
• Go to fitbit.com and sign in with your password and email address.
• Tap Settings (gear top right)
• Under Personal Settings>Time Zone, select any time zone.
• Save the changes. (press submit)
• Then please go to the Fitbit app on your phone.
• Click on "Your profile picture>Advanced settings"
• Turn off the "Automatic time zone" and "Automatic location" options. You should see the selected time zone. Then select Berlin and your location again.
•  

Turn your phone off and on again.
Try to sync your Charge 4 again.
The time should be displayed correctly on the clock again.

See you around