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Changing from charge 3 to charge 4

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‎12-03-2020 12:27

‎12-03-2020 12:27

In trying to set up my charge for it says that they are sending Numbers to my charge 3 but the charge three screen no longer lights up so I can’t retrieve the numbers that they need. 
which is why I had to buy a new Fitbit

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‎12-03-2020 12:39 - edited ‎12-03-2020 12:40

‎12-03-2020 12:39 - edited ‎12-03-2020 12:40

I assume you are going through Set Up a Device, and it asked of you were replacing Charge 3 and you said yes.  If so the 4 digit number the app wants should be on your new Charge 4 screen, not on the old Charge 3.

 

Another hint: If Charge 3 battery is not dead, it might help to move it further away when setting up new Charge 4 to avoid bluetooth conflict.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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