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Changing the band on a charge 3

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‎02-07-2020 09:49 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-07-2020 09:49 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

One side of the band will not come off. Is this due to shoddy manufacturing and lack of quality control? One side comes off easily, the other side will not come off.

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‎02-07-2020 09:58

‎02-07-2020 09:58

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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