Charge 2 Battery does not hold it's charge

[DoeSister]

My charge 2 battery life went from 4 days to 6 hours! I turned off notifications and the battery life still remains short and very inconvenient.  Anybody experience this?

[MarreFitbit · Accepted solution]

Hey there @DoeSister, welcome to the Fitbit forums!  The notifications are one of the things that may drain the battery on your tracker, nice way to go my friend! 

However, I'd recommend taking a look at this post of mine to see what else may be draining the battery of your device. 

Give this a try and let me know if you notice an improvement! 

[DoeSister]

Hi, I followed your suggestions from Marrefitbit to no avail.  My battery only holds a charge for 6 hours and it's disappointing. How do I return my charge 2?

[MarreFitbit]

Thanks for stopping by @DoeSister!   Since you already tried what I've suggested without luck. I've shared your post with Customer Support, they will reply to you shortly.  

Don't hesitate to let me know if you need further help! 

[DoeSister]

Thanks for your help.

[JimBobWay]

I started experiencing this on my wife's Charge 2, I have done the items in your original message and still have the same problem.

[AndiWoo]

My fitbit charge 2 is 18 months old and loses its charge within a morning. 18 months isn't a long time to own a watch which is not working properly. 

What to do?

[DoeSister]

I would contact Fitbit directly, they will do a series of tests, remotely,
and determine the issue. In the end, my C2 was replaced.

[AndiWoo]

How do you get it replaced?

A








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