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Charge 2 Battery - green light - heart rate

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‎02-21-2021 13:20 - last edited on ‎02-22-2021 03:03 by Fitbit Moderator

‎02-21-2021 13:20 - last edited on ‎02-22-2021 03:03 by Fitbit Moderator

I have a charge 2. Very happy with it, have had it for many years.

This morning the heart rate wasn't registrating any more. 

Now the green lights are shining very bright and battery runs low in 1 minute. Tried to restart. Nothing helps. I can't get the green lights to stop shining...

What can I do? 

 

Moderator Edit: Clarified subject

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‎02-22-2021 03:03

‎02-22-2021 03:03

@Fienie It's great to see that you've visited the Fitbit Community!

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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