Charge 2 Battery life and heart tracking issues

[WillEB]

My Fitbit Charge 2 has been flawless from the beginning until suddenly two days ago the heart rate stopped tracking (along with sleep monitoring) and the battery life went from five days to around five hours. This is not a slow deterioration but a fundamental flaw. 

I have checked forums and tried the reset instructions, but no good. What might I be missing?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@WillEB A warm welcome to our Community! Sorry to hear that your tracker's battery is draining quickly and that it isn't recording your heart rate and sleep. Also thank you for restarting your device. I believe that the battery issue is affecting the other functions so try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Regarding the heart rate, turn it off, save and sync then turn it to auto and save and sync. All this after the restart. This should also help with the sleep tracking.

Let me know how it goes!

[WillEB]

Thank you for your time, but unfortunately it hasn’t helped. I wonder if I am doing the “save” bit properly. Could you show me how I do that? I know how to turn off the monitor and how to sync.

[WillEB]

I responded offline but you have not followed up so I’ll repeat here. I have tried your solution and it has not helped. What should I do next please?

[Aliruth]

I thought I was going mad. I'd been charging my fitbit charge hr2 every 5 or so days quite happily. With all the apps and syncing I required.  About 2 weeks ago I suddenly had to start charging it every 1 - 2 days. Glad to find I'm not the only one suffering from this problem. All the resetting doesn't make any difference. Customer service needs to step up before they lose a lot of customers.

[Chilligirl]

I also recently started experiencing similar issues. After fully charging the battery, within a few hours the battery is dead. I've had the Charge 2 for just over 2 years and only in the last couple days has this problem started.  Is there a shelf life for these batteries?  Does this mean i'll have to chuck the watch and get a replacement? Probably not another Fitbit!

[WillEB]

This has not been resolved. After failed attempts with customer services my Fitbit began to work again. For about a week. Now it’s back to not recording pulse and battery life deteriorating over a few hours. 

Customer services say that although my Fitbit is faulty and under two years old, it’s not their responsibility because it is a replacement for a previous faulty Fitbit. Not my fault!

[WillEB]

My previous post was marked as complete, but is still ongoing. 

https://community.fitbit.com/t5/Charge-2/Charge-2-Battery-life-and-heart-tracking-issues/m-p/3214435...

[beam86]

Hello, I have had the same issues with my charge 2. This is not the first time either. I have had 2 charge 2s and both have had this problem after a little over a year. The heart rate stops working and then drains the battery. It seams like this is a product issue and should be resolved by the company. Since my charge 2 is over a year old it is out of the original warranty and in turn can't get a replacement. I am going to get the charge 3 but if something like this happens again with it I will not be getting another fitbit. 

[WillEB]

I’m told that in the uk you should have two years, not one. 

My whole family has Fitbits, and until now I have always been a proponent of Fitbit at my local running club. However, I am fast losing faith because I feel like the organisation is just washing their hands of me and hoping I’ll do what you mentioned; ie spending more money with them. 

[WillEB]

Update to Alvara. My Fitbit battery is now lasting less than an hour. Please suggest how I can resolve this issue. 

[AlvaroFitbit]

@beam86 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my response.

@beam86 have you tried the suggestions in my previous post? Please give them a chance to see if they help resolve the issue.

@WillEB Since the issue persist the best thing to do is let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

I look forward to your reply.

[WillEB]

The only solution Fitbit was prepared to offer was to ask me to spend more money on a new product despite the previous one being less than 2 years old. Very commercial and not at all customer focussed.