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Charge 2: Battery life and synced data

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‎05-04-2019 02:41 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-04-2019 02:41 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

What is going on with Fitbit, my Fitbit charge 2 holds battery only 2 days, tells me I have walked only one day despite having walked 5-6 days, tells me my calories burned are ridiculous high despite only walking at a slow speed. Sleep registration is on and off.

 

I have tried rebooting, I have tried every solution I could find in the forum, tried it attached to the computer, the usb charger directly in the outlet, tried deleting the app (helped for a while with sleep registration).

 

Is it merely an update that is missing/lacking from Fitbit or what is going on? I am a really happy Fitbit user but lately it has been a bit hard to keep the enthusiasm. Please someone advise....

 

Moderator edit: Subject for clarity 

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‎05-05-2019 12:15

‎05-05-2019 12:15

Hi @sputniklaptop I'm happy to see you again participating in our forums and help you out with your Charge 2 concern.

 

Let me begin appreciating your time and effort troubleshooting this matter prior posting, I'm sorry to see that you feel that way with your Charge 2. I'd like to prioritize the battery life behavior of your device and them move forward with the other difficulties. That being said, I'd like to let you know that I've notified our Support team on your behalf to further assist you with this situation. Therefore, I recommend you to keep an eye to your email, they'll be contacting you soon.

 

In the meantime, let me know if you have any additional questions and I'll gladly assist you with them.

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