Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[Coreena]

Contact Fitbit they might be able to replace it it seems to be a fault in this fit bit all my others I had no issue

Sent from my iPad

[Ododaks]

I contacted Fitbit and even though they were unable to repair my Charge2, they did provide a compromise with a discount on a new device. I still would like to see these devices last a lot longer.

Thank for your help.

Sent from my iPhone

[Jckrbt2018]

No. It just started working again for the most part. I contacted support a couple weeks ago they were no help. Got told what everyone else has

Sandy, sent from my iPhone

[Ododaks]

My display is super dim. Sitting in a room without lights on, the display is trying but not enough to see. With the lights on, it is non-existent. 

[Jckrbt2018]

No not that I know of

Sandy, sent from my iPhone

[AliceBeGood]

The same thing just happened to me. Did you find a solution?  I tried the suggested fixes with no luck. Thank goodness it still works as an alarm clock. This is all my husband and I use to wake up. 

[Ododaks]

Fitbit offered a 40% on certain new models. I ended up getting a Charge3 as a gift and did not take advantage of their offer.

[DicoBit]

Never found problem.

Sent from my iPhone

[Coreena]

I contacted Fitbit they offered me a replacement or money off a newer model I choose a charge 3

Sent from my iPad

[lesm12]

Followed all of the instructions but my screen is still blank. Please create a trouble ticket for me too!

[AliceBeGood]

Nothing could be done to fix it for me. They gave me a discount for a new charge 2 but would not discount an upgrade to a charge 3. I was very disappointed especially since I have been a loyal Fitbit customer since 2014. Good luck with yours. I hope they help you. 

[JustTiff]

I've had this issue before with my Charge 2 and Fitbit replaced it. I'm having the same issue with my replacement as of yesterday. I've followed all of these troubleshooting steps, and my display is not restored. 

[jaumealaska]

Hi i wrote on a different string a few days ago.  Anyhow, my fitbit charge 2 heart monitor stopped about 2 days ago.  all other functions seem to work.  i have rebooted several times, the only thing odd on rebooting is my battery level seemed to drop a lot.  The green lights were both flashing initially when it stopped.  now i see only one is flashing.

Would love support.  Coicidentally my wife's ALTA HR went totally dead today.  

[Jude0458]

Mine also did the same thing today. 

[bw2019]

Hi,

I'm having the same issue.  Green lights are flashing continuously and screen is blank.  App is still capturing all my data.  HR2 is fully charged.  

Tried all the steps below with no success.

Help!

[AliceBeGood]

FitBit did nothing to help me. I ended up getting a new one on Amazon.

[JustTiff]

I called tech support, and they offered a 25% discount on a new Charge 3
(not replacing Charge 2) and 40% off other more expensive models.

JustTiff

[jaumealaska]

They ended up offering a 25% discount on a charge 3. Tech support

Sent from my iPhone

[ajhiggins]

Beware!  I was also offered a discount on a replacement, but I decided to put a Charge 3 on my Christmas list.  I had it for a month, and then the screen went black for about a week or so (fully charged, nothing), then it came back on by itself one day.  This is definitely some kind of design issue and it is apparently not just isolated to the Charge 2. So far, after the first time, it hasn't happen again on the Charge 3, but I am sure it will eventually. Won't be getting another one of these, especially at $300-$400 for a higher end one. 

[Coreena]

Yes my charge 3 screen went grey contacted Fitbit did all they asked and took photos of screen they sent me a new 1 here I was thinking I was doing something wrong to cause all issues

Sent from my iPad