Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[MarTeeNez]

Hi! I'm having the same issue. Charges fine, records steps, alarms vibrate, but the screen went blank. It's really frustrating. Three days ago the screen went blank, then reversed (ALL text backwards). The reset 3 times while charging made it the screen work for about 2, maybe 3 hours then it went blank again. Redoing the reset 3 times did not help.

Can you help?

Thanks,

Julie

[FishnDan]

I know of nothing other than what you have done to see if it will still
work. I went to their website and chatted with an employee who was able to
give me a discount for a new FitBit. I bought an Ionic which is great so
far.

[MarTeeNez]

Yup. I got the discount as well. Glad to hear you like the Ionic. I'm a bit torn on what device to get, if any! At least the thing I have still records data. Maybe I'll like being surprised at the end of the day when I check the app.

[AlvaroFitbit]

@Mailiohana @HollyM @Fanningf24 @imsuzq @FishnDan @MarTeeNez @Natethegreat101 @JacquesC  @MisKJackson  Welcome to the new members and thank you all for your replies. Sorry for the delay in my. 

@Mailiohana @HollyM Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

@Fanningf24 @imsuzq @FishnDan @MarTeeNez  happy to hear that you got a discount offered and glad that some of you took advantage of it.

@Natethegreat101 @JacquesC  @MisKJackson @2wenty3 thank you for following the suggestions. Since the issue persist please let our Support team know so they can further assist you. @Natethegreat101 @JacquesC  @2wenty3 I noticed that you already have a ticket with them so I wanted to know if they were able to help you. @MisKJackson I have created a ticket for you so you will get an email.

@KINGTUTT02  you don't mention if you tried any troubleshoots so please restart your device as previously suggested.

Keep me posted.

[Walters0]

Mine charge 2 started doing the same thing working but nothing on screen.  I have tried all the answers here and other forums with not luck.

[FishnDan]

I like the Ionic's built in GPS and looking at my course data on my PC
after uploading its data. I also like the various watch faces and water
resistance.

[SpiffySean]

I'm having the same issue.  I tried troubleshooting all of the things listed in this thread, to no avail.  The screen will turn on and flicker the firmware, and then I get about 1/2 of the screen showing the display and then back to black and nothing that I do causes the screen to turn on.  The Fitbit does still charge, sync, and function through my phone app.

I'm a bit disappointed that this seems to be a pretty common problem with no real solution.  My Charge 2 is less than 2 years old, and if that is the expected life for these devices I might as well get another brand for half of the price.

Help!

[MarTeeNez]

I agree, switch to another brand. The end of life seems consistent and, um, well, coordinated? Too many people having the same issue & the only help you get is a 25% discount on a model you don't want. Guess they learned the trick from Apple! Haha!Sent from my Verizon, Samsung Galaxy smartphone

[RicardoFitbit]

Hello guys! Welcome aboard @Walters0 and @SpiffySean. It's nice to see you again posting in our forums @FishnDan and @MarTeeNez, I'm here to help, my apologies for the delayed reply.

@Walters0 First, thanks for troubleshooting this matter prior posting. I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance with them. Please keep an eye to your email inbox for their contact, they'll be in touch with you soon. Same for you @SpiffySean, I've notified our Customer Support team regarding your difficulties so they can contact you too. 

@FishnDan thanks for sharing your experience with our Ionic device, I'm glad that you're enjoying it's features the same way I do with mine. Please do not hesitate to ask me any additional questions you may have and I'll gladly assist you with them.

@MarTeeNez Thank you for your feedback and for sharing your experience with our Support team and your device. If you have any additional questions about our Support team resolution, please get in touch with them again for more information and details. Also, you can check our limited purchase warranty policies if you've any inquiry about warranty procedures.

I'll be here if anything else is in need, keep me posted. 

[SpiffySean]

I guess I'm just not seeing where the issue is going to be resolved.  From the thread, it looks like the best you guys have done is offer 25% off of a new Fitbit for a unit that broke in under two years?

I mean.... What is the point?   Hey, our product broke, but here's a discount on buying another one that will break, too?

[Walters0]

Now my green lights don't even come on and it is fully charged

Walters
IN GOD WE TRUST

Moderator edit: Removed personal information 

[Teriluvs2play]

This just happened to me yesterday!  According to my app it's charging but just the screen is not working. I have tried all your suggestions but not even a flicker has shown up.  It's about 1 year old.  If I contact customer support, could they help me or get a replacement? 

[FishnDan]

I understand how you feel about this, but after a chat with Fitbit on their
website they gave me a discount on a new version. I got the Ionic because
I am still using an iPhone 4 and the Ionic has its own GPS. I use an air
pad to run the app for it. Keep in mind the newer FitBits are water
resistant to 50M. I think the problem with mine was water vapor
condensation inside so I have big hopes for my latest version. Give them a
web chat before making a decision. Four other family members have had no
problem with their charge 2 so far but they don't perspire like I do.

[RicardoFitbit]

Hello again, I'm here to continue assisting. Welcome aboard @Teriluvs2play. I'm happy to see you again participating in our forums @FishnDan. Also, thanks for your replies and updates @SpiffySean and @Walters0, my apologies for the delay in responding. 

@SpiffySean and @Walters0 please note that our Support team was notified about your difficulties to receive further assistance with more troubleshooting steps or providing you options based on our limited purchase warranty. For any additional questions about their conclusion, please contact them back so they can answer all your questions. Since they were already contacted, please keep an eye to your email inboxes for any update from them.

@Teriluvs2play Thanks for trying all the suggestions from this thread prior posting. I was notified by our Support team that they already provided you with assistance and information to resolve your concern. If you have questions about their resolution, please contact them back to receive further assistance.

@FishnDan Thank you for sharing your experience with our Support team, your Ionic device and your family members with our Charge 2, the information that was posted is greatly appreciated because this information can be helpful for other users. I'll be here if you have any additional questions.

I'll be around.

[Drewbaroq]

My fit bit is also doing the same thing, light blinking continuously but nothing coming up on the screen, vibrates when on charge but nothing else 

[FishnDan]

There seems to be no fix for this. I suspect it is something going wrong
with the screen connections not the software. In my case I think it was
water vapor condensing inside shorting out the wires. It will probably
continue to work without the screen but if you are out of warranty go to
the fitbit web site and start a chat with them about it. You might get a
discount on a replacement that is water resistant. I used this to upgrade
to an Ionic.

[RicardoFitbit]

Hello! Thank you for bringing this to my attention @Drewbaroq welcome aboard! My apologies for the delay in responding guys. I appreciate your reply and update @FishnDan it's nice to see you again participating. 

@Drewbaroq To move forward with this situation, can you please let me know if you already tried the suggestions that were previously mentioned on this thread? If not, I recommend you to restart your Charge 2 with our help article: How do I restart my Fitbit device? and let me know how it goes. 

@FishnDan Thanks for your comments, suggestions and for sharing your experience with our Charge 2 device and our Support team. I'm sure that your suggestions will be helpful for other users. I recommend you to contact our Support team back if you have any additional questions about their resolution too.

I'll be here if anything else is needed. Let me know if you have any additional questions.

[Carelk]

Fitbit HR 2 - screen stay blank, green lights are on, it vibrates but screen stays blank.

Please assist

[MarTeeNez]

If you've done a full reset three times in a row and it still happens your kind of doomed unless it's under warranty. They'll only give a slight discount for two models that are new but not similar.Personally, I finally switched. My Samsung Fit2 Pro cost more but does everything I want. It can measure how far I swim. Sooo happy I switched!!Good luck!Sent from my Verizon, Samsung Galaxy smartphone

[FishnDan]

I am guessing you are out of warranty. The only option I know is go to the
FitBit website and start a chat with a service rep. Let them know what you
have done to reset your FitBit. If possible they will send you an email
with a limited time discount on any of their current products. I upgraded
to an Ionic which was a good choice for me. If you read some of my
previous posts I believe my charge 2 had water vapor condense inside and
short out the screen connections. New FitBits are water resistant. At the
very least, your current FitBit may continue to work with the app, just no
screen.