Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[Walters0]

Mine is now completely dead no green lights or nothing. I believe you’re right about water condensation inside. Have not notified them yet thought they were going to send me an email.

IN GOD WE TRUST

Moderator edit: personal info removed

[Carelk]

Thank You for the advice.

I have reset it but no go.

I will be contacting support and hope for the best.

Yes, out of warranty, no water damaged on mine, app is still working.

Thanks,

Moderator edit: merged reply

[tjs67]

I have been having the same issue.  Did the restart and that worked for a few days and now I can not get the screen to turn on.  My app shows that everything else is still working and that it still syncs.  What can be done?

[FishnDan]

Sounds like you have had better luck with resets than me. I have no more
knowledge than what you have done. My only advice is to go to the fitbit
web site and start a chat with a company representative. Tell them what
you have done and ask if they can do anything for you. I was sent an email
with discounts for a new fitbit. I bought an Ionic and really like it.
Good luck!

[RicardoFitbit]

Hi again, I'm here to continue assisting you guys, my sincere apologies for the delayed reply. Welcome aboard @Carelk and @tjs67. It's nice to see you again participating in our forums @FishnDan  @MarTeeNez @Walters0, welcome back.

@Carelk I'd like to appreciate your time and patience restarting your device. I'd like to let you know that I've contacted our Support team on your behalf so we can continue receiving assistance directly with them. Please keep an eye to your email for their contact.

@MarTeeNez Thanks for sharing your experience again, your feedback is well appreciated so we can continue improving our products and services. It's sad to see you go, if you decide to come back to the Fitbit family we will be waiting for you with open arms. Don't hesitate to contact me back if you need anything else please.

@FishnDan I'd like to appreciate your suggestions and willingness to help, also, for sharing your experience, I'm glad to know that you're a new Ionic user and that you're enjoying your new device the same way as I do with mine. I'm sure that the suggestions that were posted will be helpful for other users.

@Walters0 Thanks for your update, our Support team notified that they're providing assistance regarding your situation, please check your email periodically for any update from them. Keep me posted!

@tjs67 Seems odd that our restart process solved this matter just for a few days, thanks for troubleshooting this situation prior posting. I've contacted our Support team on your behalf too, please keep an eye to your email inbox for their contact, they'll be in touch with you soon. In the meantime, let me know if you have any additional questions for me to answer.

I'll be around guys.

[cmg63]

I followed all the instructions including rebooting, cleaning and it is still not working.  It is still tracking and syncing.  Other options?

Thank you

CMG63

[Jlynn37]

I have tried everything and nothing is working. It started out today just fine then it was like a frozen screen with lines through it, tried to restart it and now I have nothing just a black screen. 

[RicardoFitbit]

Hello guys! Welcome aboard @cmg63 @Jlynn37 I'm glad to give a hand with your Charge 2 difficulties. My apologies for the delayed reply.

@cmg63 Thanks for troubleshooting your device prior posting. I was informed by our Support team that they already provided you with assistance with your concern, therefore, I recommend you to contact them back if you have any additional questions about the resolution that was given. I'll be around if you need anything else.

@Jlynn37 I'd like to appreciate your effort and patience troubleshooting your Fitbit. I've contacted our Customer Support on your behalf to receive further assistance directly with them. That said, please keep an eye to your email for their contact, they'll be in touch with you soon. In the meantime they contact you, please let me know if you have any additional questions.

I'll be here.

[DChoi]

Mine is having the same problem. 
Screen is blank.
Green light is on.

Phone app syns. 

I tried the reset. 

Tried cleaning the contact, etc

Help. Where is the repair center in SG?

[jaumealaska]

The fitbit dies. They blame moisture. Our moisture came from hiking in the rain. Admittedly a hard rain. But hardly an extreme use.

Warranty will replace. If out of warranty negotiate for a new model discount. I got a waterproof one. If it dies in two years I will switch brands although I love the functionality of my charge 3.

Sent from my iPhone

[GalacticPixel]

I just got mine as a gift yesterday with the same problem. I've tried pretty much everything out there. The green lights are on, it vibrates, it charges. Do I just have to get a replacment screen? Would that do anything?

[Geoff4627]

Tried all your suggestions but no success?  Geoff

[GalacticPixel]

Yeah, nothing has worked so far. I'm gonna try to let it die, to make a full reset. Maybe when I turn it back on, it'll work. If it doesn't work, then I'm just wondering if replacing the screen would do anything.Sent from my Verizon, Samsung Galaxy smartphone

[Jlynn37]

Right now that's what I am doing. I'm hoping if it completely dies then when I recharge it it will work again. Here's hoping.

Get Outlook for Android

[GalacticPixel]

Good luck!Sent from my Verizon, Samsung Galaxy smartphone

[LindsayK1981]

Mine is doing the same thing and I have tried the plug in thing

[Geoff4627]

Did you achieve success?

[Jlynn37]

Not yet I'm still waiting for it to die.

Get Outlook for Android

[Walters0]

I tried doing that but didn't work. Mine is completely dead no screen green lights or anything. They keep saying been turned over to support but so far have not received anything in email except the community forums.

IN GOD WE TRUST

Moderator edit: personal info removed

[RicardoFitbit]

Hello guys! I'm here to continue assisting, my apologies for the delay in responding. Welcome to our Community Forums @DChoi @GalacticPixel @Geoff4627 and @LindsayK1981. Also, I'm happy to see you participating again @jaumealaska @Walters0 @Jlynn37 welcome back.

@DChoi @GalacticPixel Thanks for troubleshooting this matter prior posting. I've contacted our Customer Support team to receive further assistance directly with them. Please periodically check your email inboxes for their contact, they'll be in touch with both of you soon. Same for you @LindsayK1981, keep me posted if any of you need anything else.  

@jaumealaska Thank you for your post and sharing your experience with us, I'm glad to know that you're now a Charge 3 user. Don't hesitate to contact me back if I can help you out with anything related to your Fitbit, the suggestions that were shared in your post are appreciated.

@Jlynn37 Please keep me posted if your concern gets resolved. Also, please let me know if you already tried the troubleshooting steps that were previously posted? If so, please let me know which of them were attempted to move forward.

@Walters0 I was informed by our Support team that they provided you with an email to your email address associated with your Fitbit account, therefore, I suggest you to check your email inbox, spam and junk folders to move forward directly with them. If by any chance you didn't receive their email, contact me back so I can update them regarding this situation.

I'll be here guys, let me know if you have any additional questions.