Charge 2 Dies Right after Charge

[raechelw]

Every time I charge my Fitbit, it dies about 5 minutes later. This just started happening very abruptly about 5 days ago. I’ve had my Charge 2 for almost 3 1/2 years, and it’s served me well. I don’t know if the battery just all-of-a-sudden went bad or if my Fitbit ran its course. What can I do to get my Fitbit back? Is there a solution?

[AlvaroFitbit]

@raechelw It's great to see you in the Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

[raechelw]

Hi, thanks for your response. I tried what you suggested, but the device does the same thing. It will hold a 100% charge for about 10 minutes and then completely die. I think the battery is just shot, but it’s weird it happened so abruptly. It was fine and normal one day, and then the next it died on me and wouldn’t hold a charge.

One thing I noticed that might lead to an answer, or an answer to a separate problem, is that the heart rate sensors don’t light up at all after I charge it and it’s working for a few minutes. I think they just wore out or something. I didn’t do anything in my knowledge to damage them.

Thanks for your help.

[anttriss]

My Fitbit Charge2 started to do this too on the weekend, but not dying immediately. Last night I put it to charge, and when I woke at 8am, put it on. It died around 11.20am.

I have tried to recharge it from different USB outlets, but usually it is plugged in to to computer's USB. And it has always charged up, now it just dies so suddenly.

I have also taken off the constant syncing and only have it on manual sync, but no effect.

I think the battery is just done.

[anttriss]

And to add, what I noticed also, is that the heart rate green lights are constantly on now, when the Fitbit is on.