help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Firmware update fix

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2019 10:35 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-20-2019 10:35 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Since our responses get lost and honestly Everyone is just freaking out right now. I would like to tell you what worked for me.

 

It took 3 tries for my update to install. I found out later it would have installed faster had I plugged into my computer. I did end up removing my device from Bluetooth and then reconnecting it. It did take again 3 tries.

 

I initially had major problems. Steps will disappearing, my device was very warm like it was overheating, I had to charge 3 times in one day, etc. I keep hearing how you could reboot your device but I didn't understand why I couldn't get it to work.

 

I did the following.

1) Remove from Bluetooth (not disconnect, remove)

2) Logout of fitbit app. Then I deleted the app and reinstalled the app. ( DO NOT LOG IN)

3) charge your device.

4) reboot your device. Make sure you are actually holding the button on till it reboots. This was my mistake.

5) connect your device to Bluetooth. Remember you have to follow the instructions of adding a new device. (Make sure it's discoverable, etc)

6) login to the app

 

This is what solved the issue for my device and my mom's device.

 

 

 

 

Best Answer
Labels:
20 REPLIES 20

‎09-24-2020 16:48

In response to SamVargheseM23

‎09-24-2020 16:48

I just recently started having the same problem with my Charge 2. I tried the steps listed in the original post and it worked. I did plug the fitbit into my computer instead of an outlet. I don't know if that made a difference, but other posts suggested that it does. Hopefully, the fix will last.

Best Answer
0 Votes