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Charge 2 GPS mapping stops working at start of walk

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‎02-19-2019 10:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-19-2019 10:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I have been using my charge 2 regularly for walks and tracking them with the GPS. This week, despite doing exactly the same walk, the mapping is wrong. It seems to only record my walk to the end of the street yet still plots my total Km distance along it.

 

attached is the correct mapping along with the incorrect one. Any suggestions?

 

IncorrectIncorrectCorrectCorrect

 

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‎02-20-2019 05:31

‎02-20-2019 05:31

@Philealing  Welcome! It's good that the community is growing! Sorry to hear that your GPS data is incomplete. This could happen when you phone lose the GPS connection. You can check these suggestions to improve the GPS connection. Also try refreshing the link between your phone and your tracker by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 

 

Let me know how it goes!

Alvaro | Community Moderator

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