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Charge 2 HR Sensor covering glass cracked

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‎06-21-2018 05:22 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎06-21-2018 05:22 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Dear fitbit, today after a charge i put my Charge 2 HR on my wrist and it started acting strangely after a quick visual inspection I found out that the glass covering the sensor is cracked and it touches the sensor. The glass is cracked and somehow pulled towards the sensor it seems there was something that which sucked in the glass.

 

 

Moderator edit: Subject for clarity 

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‎06-25-2018 08:40

‎06-25-2018 08:40

Hey @AlesMatijevic, let me give you a warm welcome to the Community! Oh! I'm sorry to hear about what happened to your Charge 2. But don't you worry, in this case, I would suggest you to get in touch with our Support team so they can take a look at your options and get you back on track. 😉 

 

Have a nice day and let me know how it goes! 

Heydy | Community Moderator, Fitbit

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4 REPLIES 4

‎06-25-2018 08:40

‎06-25-2018 08:40

Hey @AlesMatijevic, let me give you a warm welcome to the Community! Oh! I'm sorry to hear about what happened to your Charge 2. But don't you worry, in this case, I would suggest you to get in touch with our Support team so they can take a look at your options and get you back on track. 😉 

 

Have a nice day and let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎07-04-2018 02:54

In response to HeydyF

‎07-04-2018 02:54

Thank you for your wellcome, I contacted the support and my problem has been seamlessly solved., I am very happy with support and also with the product and I will sure consider your products in the future.

 

Thank you

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‎07-06-2018 06:00

In response to AlesMatijevic

‎07-06-2018 06:00

Hey @AlesMatijevic, thank you so much for the update! And I appreciate the time that you have taken to get in touch with our Support team and sounds very good that this was resolved in a positive way. Smiley Very Happy

 

If you have further questions or comments, let me know! 

Heydy | Community Moderator, Fitbit
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‎06-09-2019 18:01

In response to AlesMatijevic

‎06-09-2019 18:01

I think I have the same issue.  Only one sensor light is on and glass appears to be cracked.  I called customer support but they said I need a new Fitbit since the sensors have failed.  Mine is 2 years old so out of warranty.  What solution did you receive when you called, I’m curious.  Thanks!

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