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Charge 2 HR Sensor covering glass cracked

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‎11-11-2020 20:07

‎11-11-2020 20:07

It would appear the glass/plastic covering the HR sensor on my Charge 2 has cracked inward, meaning this is no longer sealed from dust and sweat.

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‎11-11-2020 21:12

‎11-11-2020 21:12

Hi @asozio  sorry that happened. You're probably past warranty. Might be time to get a new Fitbit, with all the new styles out there.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-11-2020 21:28

In response to Odyssey13

‎11-11-2020 21:28

That is a terrible attitude to have towards a product, and hopefully does not express the opinion of Fitbit themselves. Had I spent this kind of money on another brand tracker or watch I would not expect failure after less than 2 years, and certainly would be hesitant purchasing from the same manufacturer again. My previous 'watch' is still functional after a much longer life regardless of being 'past warranty'. Warranty should not equal lifespan for a product.

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