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Charge 2 HR monitor not working properly

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‎04-06-2019 08:44 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-06-2019 08:44 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 heart rate monitor has started to flash really bright and is on all the time. Also it isn’t monitoring my heart rate at all. 

I have tried to reset it and I have turned the HR monitor on and off. Can anyone help me? 

 

 

Moderator edit: updated subject for clarity

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‎04-07-2019 10:06

‎04-07-2019 10:06

@kr2019 A warm welcome to our Community!

 

I will assist you with your Charge 2 not recording your heart rate and thank you for troubleshooting this issue. It seems that you have tried most suggested steps so please let our Support team know about this. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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