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Charge 2 Heart rate always shows 63 bpm resting

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‎03-24-2019 03:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-24-2019 03:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Tried everthing, restart it, switch the heart rate Off, Auto On and still only shows 63.

Run out of ideas

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6 REPLIES 6

‎03-24-2019 05:19

‎03-24-2019 05:19

Hi, @moblies , maybe it is consistently detecting your RHR as 63?  Do yu have reason to believe this is wrong?

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-24-2019 06:41

In response to Julia_G

‎03-24-2019 06:41

Hi

Firstly it’s always 63 regardless of excersise or not and shows 63 even on
the table. Also tried switching them as we have a couple and everyone that
wears it shows 63
--
Sent from Gmail Mobile
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‎03-24-2019 07:27

In response to moblies

‎03-24-2019 07:27

Your resting heartrate should not be affected by exercise, as your resting heartrate is only calculated by checking your heartrate during periods when you are quiet and have not recently exerted yourself.

 

Over time, adding exercise to your routine may lower your RHR (but 63 is already a very healthy resting rate, so it might take quite some time for exercise to affect it).

 

Another person would have to wear your Fitbit for quite some time (24 hours ir more) for the RHR to change. and obviously it would not change when it is on the table, because it is getting no HR information to update!

 

You might find it helpful to read this Fitbit help article explaining how resting heartrate is calculated: https://help.fitbit.com/articles/en_US/Help_article/1565#RestingMeasured

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-24-2019 10:57

In response to Julia_G

‎03-24-2019 10:57

@moblies Welcome to the Fitbit Community! It's great to have you here! 

 

Sorry to hear that your resting heart rate always shows 63. Additionally to @Julia_G great explanation I wanted to add that you can log out from the app,m restart your phone and log back in. This is in case it is an app issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-24-2019 11:25

In response to AlvaroFitbit

‎03-24-2019 11:25

Thankyou
--
Sent from Gmail Mobile
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‎08-23-2022 06:26

In response to moblies

‎08-23-2022 06:26

This is an old thread but I had a similar problem lately. My charge 2 showed 63 several days straight which was a bit below normal.  Mine went back to normal after I recharged it for an extended time.

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