Charge 2 - Missing lines on display, will not hold charge

[EarlB]

Charge 2 - Missing lines on display, will not hold charge.

It is only 2 years old.  Wife's has same problem.

If no satisfaction, will have to investigate different device, too expensive to purchase for only 2 years.

[HeydyF]

Hey @EarlB, welcome aboard! To try to fix this, I suggest you to try to restart your Charge 2 by following these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Leave it plugged into the charging cable and let me know if it charges 

Let me know how it goes!