Charge 2 No Longer Working with Pixel 3a after Android 11 Update

[MarkS2811]

Since updating a few days ago to Android 11 on my Pixel 3a, my Charge 2 stopped fulling syncing and now won't connect at all to my phone.  

I followed literally every trouble shooting step available and have spoken to tech support who were no help as the Pixel 3a is not 'officially' listed as a supported device.  All this despite it working perfectly before the Android 11 OS update.

I disconnected the Charge 2 (after a reset) from the phone and re-installed the app but now cannot connect the device at all to my phone!  I enter the 4 digit pin but it fails to connect every time. 

Has anyone else had the same issue?  I hope Fitbit release new firmware or a newer version of the Android app to fix this asap!

Not happy!

[Jeff5150]

I'm having the same problem is my Pixel 3XL.  Worked fine till Android 11.  Now it fails after entering the 4 digit pin.

[Saguaro1]

Exactly the same problem with my Pixel 3a and charge 2.

[jgray1205]

Yup, EXACT same problem on my pixel 3xl

[MomicaMerav]

Same on my Pixel 2. Worked fine for a few days. Maybe a week? Stopped working completely on 9/16. I thought it might be my older fitbit so I bought a new one last night. Now I'm wondering if that one will even work.

[JCBlachere]

Similar issue with a Pixel 2XL

Detects the Charge 2 but won't connect to it. The Charge 2 can connect to another phone so I think it is a Bluetooth issue with Android 11

[bobbobbersoin]

Same issue here! After the Android 11 update, my Alta HR will not connect to my Pixel 2 no matter what I do. No other bluetooth devices have issues. 

[sjamesho]

I noticed the following after the Android 11 update to my Pixel 3 XL. My Charge 2 would intermittently disconnect the Bluetooth (BT) while I'm tracking an activity. I would have to wake the screen for a few seconds in order for the BT to reconnect. If the connection doesn't happen, I would have to force sync from the app for the BT to reestablish connection (and on occasion receive a "Sync failed" message while doing so). I've also found that BT would disconnect between 10 - 40 sec after reconnecting. Aside from upgrading to a new tracker with a built-in GPS, this issue has affected my bike distance records as having to wake the screen or do any app interaction during the ride is not ideal or safe.

I have done all the recommended troubleshooting steps as well with no success.

[Pvmnt_Grl434]

Same! Since updating to Android 11 on my Pixel 3a, my fitbit Charge 2 is struggling hardcore. 

Nothing I do to try troubleshooting this resolves it. Can't receive notifications either - not even a "test call notification". 

Device name in bluetooth changed from "Charge 2" to "Amazfit bip watch" too. 

Can only sync after many attempts and I can't leave the app until it completes. 

**UPDATE**
Still not syncing unless I put in a lot of attempts and effort. Have spent a couple hours of my time in help chats with fitbit, and nothing they suggest helps resolve. 

Have also reported the issue in feedback to Google. 

[Guomubai]

Same issue here with my pixel 2 xl. 

[Dangerst]

Same issue on a Pixel 3. I tried everything I could find online to fix it. From resetting bluetooth on/off, clearing the bluetooth cache, restarting the charge 2, restarting my android, deleting the app and caches, redownloading, and it still couldn't sync. Then I unpaired it from my account and it won't pair with any device now, not even on my windows 10 PC where it previously worked.

I also made sure there were no other bluetooth devices on nearby, I tried over a wireless and mobile connection during re-pairing attempts, I've reset the charge over two dozen times. I can get to the point of entering the pin like you, and then it fails.

[Firasce]

I have done all the recommended troubleshooting steps as well with no success. Then I decided to take it a step up and reformated my pixel 3a, but it's still not connecting. It keeps on getting stuck at the 4 digit pin stage. 

[ren_t]

Same here. Pixel 2 upgraded to android 11 and both my Alta HR and Charge 2 are unable to connect. Have gone through all the processes to reset and re-establish connection but nothing works. Might have to drop Fitbit / Android altogether on my upcoming phone upgrade. This **ahem** is ridiculous. 

[TR51]

I also have the Pixel 3a and the Charge 2 and I also updated to Android 11. The only problem I'm having is that my heart rate is not updating in real-time on the Fibit app. It shows on the watch itself, but not on the app. The app just shows the resting heart rate and NEVER shows the real-time rate. For me, it seems like this is more related to the newest Fitbit app version -- 3.30, which was updated on September 14. 

Oh, and I also deleted my Charge 2 from the app and set it up again without a problem. The four digit code worked just fine.

UPDATE: I just realized that I had an old Fitbit app available, version 3.11, that I had downloaded from an alternative app store many months ago because I started having problems with the Fitbit app after an update. I just installed that version and it's still not tracking my heart rate in real-time, so it appears there is something related to Android 11 that's causing problems -- though it's weird that different people are experiencing different problems, e.g., I'm not experiencing the same issues as the original poster and I have the same phone, Pixel 3a, and the same watch, Charge 2.

[Whocarezz1]

This is happening to me too! I have a charge 2 and a pixel 3. Stopped syncing two days ago and it's really annoying! Some random info, like steps are syncing, but nothing else. 

[PinkyDim]

Hi, this happened for me too with my Pixel 3XL after the Android 11 update...

[ren_t]

Something tells me this is planned obsolescence from Google/FitBit in order to force you to upgrade to newer phones/watches.

[kt_13]

I faced the same issue.

Logged into my another phone (iOS) and was able to pair the tracker. After about a day it started syncing with my Pixel XL 2. Since then I logged of from the iOS device and it is working perfectly fine!

Maybe my experience will help someone....

[Whocarezz1]

So this just worked! I logged out and logged back in and it immediately
synced! Thanks!!

[ren_t]

Didn't work for me.